Eclipse International Mattress
Eclipse International Mattress Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eclipse International Mattress has 1.9 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "1Do not trust such channel partners like Mr Manish Narang 2 Get the specifications and quality parameters of the product verified from an authorised company representative rather than just believing the information given by the company channel partners".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eclipse International Mattress has 1.9 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "1Do not trust such channel partners like Mr Manish Narang 2 Get the specifications and quality parameters of the product verified from an authorised company representative rather than just believing the information given by the company channel partners".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer | Hyderabad, TelanganaEclipse Ortho Mattress
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheating by an India (Mumbai) based channel partner of Eclipse and quality problems in the 2 nos. supplied mattresses by him
A local channel partner (Mr Manish Narang) of Eclipse International, based out of Mumbai (India) cheated us during the supply of two Eclipse mattresses early this year.
1 He charged us Rs 45,000 (Rs 22,500 per mattress) towards the supplies of two orthopaedic mattresses (in Jan21).However , he supplied us mattresses worth Rs 17,200 only. ! (Rs 8600 each)
Picture of the price tag attached.
2 The substandard mattresses, quite obviously sagged within less than 6 months of usage , being of inferior quality.
The mattresses were duly inspected by Eclipse's Mumbai based company representative , who confirmed the problems encountered in the supplied products.
We are now demanding that : 1 We be supplied by two new orthopaedic mattesses , worth Rs 45000 total - since that is the amount we paid.
2 The quality parameters of the replaced product be shared with us in advance , so that we do not face a repeat of the earlier issues.
3 We also request the company to black list such channel partners like Mr Manish Narang who have resorted to unfair trade practices/cheating etc.
An aggrieved customer
Sunil Bahl
Ph: +91-9920****97
Preferred solution: Deliver product or service ordered
User's recommendation: 1Do not trust such channel partners like Mr Manish Narang 2 Get the specifications and quality parameters of the product verified from an authorised company representative rather than just believing the information given by the company channel partners
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEnquiry on my product
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Osmanabad, MaharashtraMattress is in poor condition
Horrible bed
WORST MATTRESS EVER! Returning the 2nd.
Eclipse mattress breakdown
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Perry, GeorgiaWorst Ever!
Ecilpse vista firm
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Eclipse International Mattress - Mattress Review
Eclipse International Mattress - Customer Care Review from Delhi, Delhi
Eclipse International Mattress Mattress Review
Sinking mattress
Warranty Issue Eclispe Mattress and Foundation
Before you purchase an Eclispe Mattress and foundation check with the Better Business Bureau (“BBB”) of New Jersey you will see Eclispe Of New Jersey Eclispe International has received a “F” rating, the lowest rating the BBB gives to a company. It is my understanding the “F” rating was given to Eclispe because of their lack of response to the BBB and not being able to resolve customer warranty complaints. I have read on-line multiple complaints about the warranty not being honored. I also found out that you are responsible to bring the mattress or foundation back to the company’s North Brunswick, NJ factory to have the mattress or foundation evaluated and repaired if required. This clause within the warranty was not explained by the store at the time we purchased the mattress and foundation. If it had been explained I would not have purchased the mattress and foundation because of the potential cost to bring the defective product to the factory. I should have done more research into the manufacturer prior to purchasing the Eclispe Mattress and Foundation. If I did, I would not have made the purchased and wouldn’t be having to deal with manufacturing and warranty issues today.
My wife and I purchased an Eclispe Mattress and Foundation Normandy Model with a 20 year warranty from a local store. Within 1 year of the purchase the foundation started to make a lot of noise when ever you got in or out of the bed or even rolled over in the bed. The noise was loud enough to wake you up and makes it impossible to get a good night sleep. When I complained to the store I purchased the mattress and foundation the owner agreed the foundation was defective and provided us with a new one. The new one lasted less than 6 months before we had the same problem. The noise sounds as if the foundation is breaking when ever you move in the bed. When I tried to contact the store again I was informed they went out of business. I wasn't too concerned as my warranty for the mattress and foundation was with Eclispe International and should still be honored. I contacted Eclispe Mattress location in North Brunswick, NJ both on the phone and through email and as requested I returned the required claim package to Eclispe.
When I filed the claim with Eclispe I received the following “In response to this claim we'd be more than happy to repair or replace the foundation. Our warranty is all inclusive in terms of repair or replacement. The industry standard for repair or replacement is performed at the factory discretion. The transportation costs are the consumer responsibility on a national basis. We are willing to get a foundation to a store close to your location where you can make the exchange. Usually the factory makes the determination here at the factory however in this case because the store unfortunately when out of business we’re bypassing a step in the warranty process.”
We appreciated Eclispe at least offered to get a foundation to a store close to our home. However this would still require us to rent a truck and get help carrying the foundation and bringing the foundation to the store. In less then 18 months from our purchase we have received 2 foundations of which both have been defective. Each of them appeared to have the same defect. The foundations do breakdown quickly causing lots of noise when ever you move within the bed. Our combined body weigh is not factor in the foundation issue. The foundations like the mattress have a 20 year warranty. I felt Eclispe should have offered to deliver a new foundation to our home and replace the defective one. If I had the foundation for more than 5 years and started running into problems I would understand based on the warranty it would be my responsibility to bring the foundation to them. But if you received 2 defective foundations within 18 months it shouldn’t cost you transportation fees to replace a defective product. Unless you have the means to return a defective mattress and / or foundation to Eclispe factory with very little or no cost I would not purchase an Eclispe product. If you do decide to purchase one of their products you need to be prepared to spend money each time you have an issue with their product. In our case it would have been 2 times within 18 months costing an additional $150 - $200 over the original purchase price.
- Warranty service
- Quality of manufactures product
Preferred solution: Full refund
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I agree,the same thing is wrong with my King size . On both sides.
My bed is less than two years old . It has dips that can cause me to roll out of the bed.